Satisfaction guarantee
Great Southern Sunnies offers a 60 day cooling off period from the date of purchase, during which our 60-day Money Back Guarantee policy applies. That means if you are not completely satisfied with the sunglasses you purchased, you can return them to us within 60 days. Providing we receive them back in brand new, unused condition, in their original packaging, free of damage and with seals unbroken, we will refund you in full, or exchange for a different pair of sunglasses to the same or lesser value at your request minus any non refundable fees (Afterpay, Credit Card, Paypal, ZipPay) and outgoing postage (around $7.50).
All returns are to be sent via a tracked postage service. Items not received by us, and which cannot be tracked, cannot be refunded. Where sunglasses are returned damaged, obviously used, or in a condition which would prevent us from reselling them as a brand new item, we will not be able to refund you in full. If in doubt, please contact us before sending anything back.
Payments
Orders are not received by us until payment has been made through the one of our payment channels (Paypal, Mastercard, Visa, Afterpay). Your order will be sent as soon as possible once cleared funds have been received. All payments processed through channels are subject to relevant Policies, Please refer to the PayPal, Stripe, Afterpay website for full details.
Delivery
All orders are delivered via Australia Post with tracking. Please refer to our Delivery Policy for more details.
GST
Where applicable, Goods & Services Tax (GST) is included in the purchase price as required under Australian Taxation law. If you require a tax invoice, just let us know.
Communication
We will endeavour to reply as soon as possible on the same day as you message us. Please be patient over weekends and public holidays as responses may be slower.
