Quay Sunglasses

These are time estimates based on our experience

• VIC: 1-2 business days
• NSW, SA, TAS: 2-3 business days
• QLD, NT: 3-4 business days
• WA: 4-5 business days

Please note: Shipping times are a guideline and are subject to change. 

Orders will be processed, packed and collected for shipping, same or next business day.

(Excluding Victorian and national public holidays)

Orders in by 11:00 am will leave same day

Manufacturer’s warranties come with all sunglasses we sell. 

All sunglasses are guaranteed against defects in workmanship and materials

Warranty periods generally range from 6 months to 2 years from date of purchase depending on the brand and are usually detailed in the instructions booklet or tags that come with your sunglasses. Each brand's warranty period will vary. To locate the warranty period of your sunglasses, look under ‘inclusions’ on each product page.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also remember that any alterations to the sunglasses will void your warranty. 

Please note: Warranty claims and repairs are at the  discretion of the manufacturer.

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email. This will contain your tracking number.  This will be active once Australia Post scans your parcel at their sorting facility

Use the Australia Post website and your tracking number to keep up to date with where your parcel is.

If you haven’t received your tracking email, please check your junk folder. 

If you need any further assistance please email our Customer Care Team  at shop@greatsouthernsunnies.com.au

All our items are sent using the Australia Post Express service.

This service is free on all orders $80.00 or over

The cost is $6.95 for all orders under $80.00

Yes you can, but for all post purchase address changes you will need to send through supporting documentation as requested by our customer care team.  

This may be a drivers license or utility bill showing the purchaser's name and new shipping address.  

Acceptance of these documents will be at the discretion of our customer care team.

Failure to do this will result in an order cancellation and a refund being issued.

Please email our Customer Care Team at shop@greatsouthernsunnies.com.au as soon as you notice an issue, we will assess the problem and amend the situation as efficiently as possible.

If we have sent you an incorrect or faulty item we will pay for or refund the cost of the return shipping.

Great Southern Sunnies offers you the convenience of returning items for 30 days after purchase.

To return an item please make contact with our Customer Care Team at shop@greatsouthernsunnies.com.au

They will instruct you on the return procedure and provide you with necessary return shipping information.

Please be sure to package the return suitably to avoid any damage in transit.  (GSS will not accept any return that has been damaged in transit due to insufficient packaging.)

Please be sure to include all original packaging documentation and tags.

To make an exchange, please make contact with our Customer Care Team at shop@greatsouthernsunnies.com.au

They will instruct you on the return procedure and provide you with necessary return shipping information.

Great Southern Sunnies will cover the cost of returning the exchange.

 It will be at the customer's expense to send back the original purchase.

The exchange will be sent out once the original purchase has been received. 

To begin a warranty claim or to action a repair please make contact with our Customer Care Team at shop@greatsouthernsunnies.com.au

They will instruct you on the return procedure and provide you with necessary return shipping information.

Great Southern Sunnies offer you the convenience of paying for your sunnies via

• Paypal
• Apple Pay
• Google Pay
• Credit Card (Stripe)
• After Pay
• Zip Pay

Yes, Great Southern Sunnies have access to all spare parts for the brands we stock.

These are ordered as required. The cost and time frame can be provided upon request.

We also have a repair and installation service if required.

Please make contact with our Customer Care Team at shop@greatsouthernsunnies.com.au and they will assist you with the supply of necessary information to source the required spare parts.

If we stock the brand but you can’t find the pair you are looking for on our site, contact us at shop@greatsouthernsunnies.com.au and we will special order the pair you are after.