Quay Level Up

All orders of $80 or more are delivered FREE via Australia Post Express Post with tracking, which is a next day delivery service within the designated network. Please check the Australia Post Express Post network to see if your postcode is included. Outside of the Express Post network, delivery times are likely to be slower.

A flat charge of $6.95 applies to all orders below $80.

If there is any delay, please message us and we will tracking your parcel for you

We endeavour to process all items on the same day as purchase. Orders placed on weekends and public holidays or after 11:00am workdays will be posted the following business day.

Whilst Australia Post is generally reliable, there are times when postage services may be disrupted and your order may not be delivered within the time expected. If this happens, please contact us as soon as possible and we will trace the item for you.

All Australian purchases are inclusive of GSTInternational buyers please note: import duties taxes and charges are not included in item price or postage cost. These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs may be prior to purchase

100% Satisfaction Guaranteed. If you aren’t satisfied for any reason, just drop us a message.

Money-Back Guaranteed. Not Happy with the product? Let us know within 30 days for a full refund. *minus any outgoing postage and non-refundable fees like Afterpay

Your payments are processed through Paypal, Afterpay, ZipPay or Visa/Mastercard and are 100% secure.

We understand that you might need to return something to us for a number of reasons. Please contact us before sending anything back so we can guide you through the correct process.

Items must be returned to us via tracked postage or courier. Without a tracking number we can verify, you accept full risk of the item not reaching us. Regardless of the reason, returns not received by us will not qualify for replacement or refund.

1. You changed your mind

• We offer a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you bought it for your choice of exchange or full refund.
• All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
• All items returned for refund will be subject to a flat restocking fee of $10 each.
• All costs incurred through third-party payment systems such as Afterpay or PayPal are non-refundable on returned items.
• Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.

2. The item arrived damaged or missing parts

• All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us, once we have received it back . Please send us a copy of the receipt via email for any shipping costs you incur.
• All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
• Please take photographs of any damage and send them to us via email before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.

3. The item is faulty

• Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
• All of our products are fully backed by genuine Australian manufacturer warranty. Some manufacturers prefer that end users deal directly with them, and others prefer to work through us.
• Should your product be faulty, please contact us before sending anything back, so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.